Frequently Asked Questions

Everything you need to know about bringing Emma Martin's art into your home.

How are the artworks packaged for shipping?

All prints and original pieces are carefully wrapped in acid-free tissue paper and shipped in heavy-duty reinforced tubes or flat-pack boxes to ensure they arrive in pristine condition.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.

What is your return policy on original artwork?

We want you to love your purchase. If you are not satisfied, you can return the artwork within 14 days of receipt for a full refund, provided it is returned in its original condition and packaging.

Are the prints signed by the artist?

Limited edition prints are hand-signed and numbered by Emma Martin. Open edition prints are digitally signed to ensure authenticity while remaining accessible.

Can I request a custom commission?

Emma accepts a limited number of commissions each year. Please contact us via the 'Commissions' page with your ideas, preferred size, and timeline to check for availability.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.